How do I order online?
By using our easy to navigate website, find the product you wish to order and make your selection by clicking the "Add to Cart" button on the Product detail page. When you are ready to checkout, click on the "shopping cart" link (located on the top right), and then proceed by clicking on "Checkout" on the Shopping Cart page.

What are your price guarantees?
Our broad inventory and tremendous buying power enables us to stock every make and model from the most standard to the latest technology as well as a full line of accessories. This allows us to offer you the items you want at the right price without the wait. Prices are for mail order only. Due to price fluctuation on some products we can not always offer price protection on already shipped products.

What payment methods do you accept?
We accept a wide range of payment methods, such as All Major Credit Cards (Visa, MasterCard, American Express, Discover, and Diners Club), C.O.D. (which may require a credit card deposit), Money Orders, Personal Cheques, and Wire Transfers. Personal cheques, Money Orders and Bank Cheques may be held for up to 5-10 days or until funds are cleared.

What is your privacy policy?
Please click here to view our privacy policy.

What is Your Terms & Conditions?
Please click here to view our T&C’s

What is your General Ordering Policy?
For your security, all orders are go through a thorough verification procedure before they are shipped and must receive final approval by our credit card verification process service department. If the Shipping address on your order is different from your billing address (which must match the address to which your monthly credit card statement is sent), please use the number on the back of your credit card to contact your credit card company and create a "Secondary Shipping Address", which is simply a note on your account authorizing purchases that are delivered to a destination other than your billing address. Failure to do so may considerably delay the processing of your order. Images and specifications are for illustrative purposes only. uksoftwaretech will not sell products to resellers under any circumstance. We also reserve the right to limit any product to one per customer. Pricing and availability are subject to change without notice. We are not responsible for typographical errors on the website. We also reserve the right to refuse or cancel any order. If you were already charged we will issue you a full reimbursement. Receipt of an order does not necessarily constitute a final transaction. We may contact you regarding adjustments to your order, including but not limited to VAT and shipping which you will be informed of prior to Invoice. You will receive your final statement (receipt) with the arrival of your package. Promotional offers are limited to one per household. Promotion may be withdrawn without notice and are subject to company.

What is your policy regarding International Orders?
International Shipments or orders placed with an international credit card may not be able to pay with only a credit card and we may require you to wire transfer payment prior to us shipping the products. uksoftwaretech is not responsible for any duties, taxes or charges which are imposed by the destination country.

What is your Sales VAT policy?
All our prices are including VAT. VAT invoice issued with every order dispatched. It would be advisable to keep this invoice as it will be required if you exercise your warranty.

What is your Return Policy?
14 days for return or exchange with prior authorization only. Email our return department to obtain a RMA (Return Authorization Number) RMA@uksoftwaretech.com. Returns will not be accepted without a return authorization number. Returns received by uksoftwaretech without a return authorization number will not be the responsibility of uksoftwaretech. Please be aware that a return authorization number does not constitute any final disposition. After we receive your return, it must go through inspection and then will be assessed for refund or exchange. All returns must include all merchandise or services sold under the same order number and invoice. Please understand these orders are often sold as a kit/package and we cannot resell those items independently. We will therefore not accept partial order returns, regardless of the reason for return, unless specifically authorized by us in writing. All returned merchandise must be in new condition and must include all original packaging and printed material in original unaltered condition. Do not write on the manufacturers' box. Extended warranty services fees are not refundable unless you return the physical Warranty Card unaltered with its' original serial number. Cancellation numbers must be obtained by email from a uksoftwaretech. Depending on the status of the order, we may, at our discretion, reject a cancellation request since technically we may be unable to disrupt the automated order and delivery process. Thus without a proper cancellation number, any other conformations you may obtain by error are considered void and you are subject to shipping and restocking fees. Failure of following these terms will result in a denial of a return or exchange. Batteries, Film, and Videotapes, which are opened or used are never returnable. Special order items including Video Projectors, Televisions, Monitors, iPAQs, Laptops, Software are non-returnable. Save your receipt, it’s to be used for proof of purchase and all manufacturers warranties. Repairs on defective merchandise are handled by the manufacturer and not uksoftwaretech unless otherwise specified on the receipt. Should you accidentally receive an item defective upon delivery or an item you may find not exactly as originally described, please contact our customer service department immediately so we can promptly replace the item and arrange a return. Please be aware that it is a time sensitive issue, as due to the nature of our business we can usually only request refunds or exchanges from the manufacturers/vendors immediately after you receive the merchandise. Should you prefer to receive a refund, you will have to return all other items sold along with the same order, with the same conditions set forth above for standard returns. Should you fail to notify us of the issue within 14 business days, we will deem the order sold and accepted as-is. Any claim subsequent to the 14 days, will be treated as a simple buyer's remorse situation with all its’ customary conditions, as you elected to accept the merchandise as-is.

What is your Shipping Policy?
We at uksoftwaretech know how important it is to our customers to receive their merchandise within a reasonable amount of time. This is why uksoftwaretech offers all kinds of shipping arrangements to meet our customer’s needs. From UPS Ground, Royal mail special and recorded delivery is also available.

I have not received my order? Item posted but not yet received
There are several reasons why an item you ordered may not have been received:
Item posted but not yet received

Delivery usually takes 3–5 working days from date of posting. We will need to wait 14 days before being able to trace lost items. If you think your item has been lost and the initial 14 days have passed click the button above, select the item and follow the on-screen instructions.

Item not yet available (pre-order)
If you have pre-ordered an item, we will hold your order and dispatch the item to you as soon as stock is available. Your card is not charged until the order is processed and packed.
Item temporarily out of stock

If an item goes out of stock we will hold your order and dispatch the item to you as soon as stock is available. Your card is not charged until the order is processed and packed.

Item unavailable
In the event that an item becomes unavailable we will email you to let you know and automatically refund your card.

Account declined (payment not processed)
This could be a result of one of the following reasons:

Your address does not match the billing address for the card you have used

Your card has insufficient funds to complete the transaction

Your card has been cancelled

We advise you to contact your card provider if any of the above occur.