If you have found a problem with this website, or wish to make a suggestion, or give us feedback please let us know by emailing info@uksoftwaretech.co.uk.
It will help us if you can provide us with as much detail as possible. Below are some suggestions outlining the kind of detail that will help us.
(1) Use URLs and Screen Grabs
Most problem reports are related to a specific page or pages on a website, so the first thing to do is tell us which page you're talking about.
When you visit a web page, the URL (address) of the page is shown in your browser's address bar as pictured right. Copy the URL of any relevant pages you have trouble with and paste them into your email.
In addition it will help us if we can see the problem on the page as you are seeing it. This can be done by providing us with a screen grab. Screen grabs of a webpage are taken by holding the "Prt Scr" key down and then right clicking and pasting the page into an email or Word document.
(2) Let us have as much detail as possible
There are literally dozens of potential causes for most website problems.When describing the problem, start at the beginning and explain each and every single step you are taking, and describe in detail what goes wrong.
(3) Error Messages Are Good
Error messages may seem like nonsense to you, but they mean something to us. Copy and paste any error messages into your problem report so the webmaster can read them.
For example, the following error message might seem pointless to you:
| Server not found - Firefox can't find the server at www.uksoftwaretech.co.uk |
.... but to us, this is great information. |